Shipping policy
Last Updated: February 22, 2025
Website: https://lets-superies.shop/
Company Name: KINZE MANUFACTURING, INC.
Address: 2172 M Avenue, Williamsburg, IA 52361, United States
Email: team@lets_superies.shop
1. Order Processing Time
Once your order is placed, please allow:
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1–3 business days for order processing, packaging, and verification
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Orders placed on weekends or holidays will be processed the next business day
If we experience high order volume, processing may take slightly longer — we will notify you by email if delays occur.
2. Shipping Time & Delivery Estimates
Estimated delivery timeframe begins after processing:
United States
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Standard Shipping: 5–12 business days
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Expedited Shipping (if available): 3–6 business days
International Orders
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Standard Shipping: 10–20 business days
Delivery time varies by destination, customs clearance, and carrier processing.
Please note: Delivery estimates are not guaranteed.
3. Shipping Fees
Shipping costs are calculated at checkout based on:
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Destination
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Weight/size of order
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Selected shipping method
From time to time, we may offer free shipping promotions — displayed on the website.
4. Order Tracking
Once your order has shipped, you will receive an email containing:
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Confirmation of shipment
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Tracking number
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Carrier tracking link
If you do not receive tracking details within 5 business days, contact us at team@lets_superies.shop
5. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information.
If an order is returned due to:
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Incorrect address
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Undeliverable location
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Customer refusal
You may be responsible for reshipping fees.
6. Lost, Delayed, or Damaged Packages
We are not liable for:
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Delays caused by shipping carriers, weather, customs, or unforeseen events
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Packages marked as “delivered” by the carrier
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Lost or stolen packages after delivery
However, we’ll assist you in filing a claim with the carrier — email us with your order number.
If your package arrives damaged, contact us within 48 hours with photos.
7. Customs, Duties & Taxes (International Orders)
International customers may be subject to:
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Customs fees
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Import duties
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VAT or other taxes
These charges are not included in product or shipping prices and must be paid by the recipient.
8. Shipping Restrictions
Some products may not be shipped to certain countries or regions due to:
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Carrier limitations
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Import laws
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Safety regulations
If your order cannot be shipped, we will notify you and issue a refund.
9. Change or Cancel Order
Once an order has been processed or shipped, it cannot be modified or canceled.
To request a change, contact us immediately at team@lets_superies.shop
10. Contact Us
For shipping questions, concerns, or assistance:
KINZE MANUFACTURING, INC.
2172 M Avenue, Williamsburg, IA 52361
United States
✉️ Email: team@lets_superies.shop